Export Shipping Rates:
Freight for export orders will be quoted on a per order basis and is not indicated in the Standard Domestic Rates chart. Shipping fees shown for all orders placed online are assessed automatically at Domestic UPS rates and are not valid for overseas shipping. The automatic response will show the U.S. Domestic rates but they are not valid for export. Fees for export orders are individually assessed at the time of packaging due to dimensional and weight requirements of individual countries. Export shipment rates are based on number of packages, weight and girth. Export customers will be offered the option between Express Mail, or Priority Mail and First Class (where applicable). If no reply to freight charges is received within 3 days OMI will ship the best way. All orders include insurance where available, this cost will not show up on the package itself. If a reply is not received in a timely manner OMI will use it's discretion on shipping method.
Domestic Shipping Rates:
Flat Rate of $7.99 applies to Continental U.S. only all others will be quoted, packages are insured up to $100, extra insurance will require extra charges. In stock items held for Pre-order items for free shipment may be charged after 10 days. Shipping method is On Marks choice. Orders over $100 ship free domestically.
Orders are not shipped until complete; Arrival dates are subject to change, consider them estimates; Credit cards may be charged for held items after 10 days; Checks or Paypal payments are required at time of order.
Requests for returns must be made within 10 days, and returns made within 15 days or returns may be refused. In the case of damaged goods contact us. It is important to know if there is any package damage or whether the product is defective. In the case of damaged packaging you may be required to hold on to the packaging for 10 days. In the case of defective merchandise a Return Material Authorization number (RMA) number will be issued. Place this number on the outside of the box and a note inside stating the problem. NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA NUMBER. Return location: On Mark International, Inc. 8923 S. 43rd W. Ave. Tulsa, Okla. 74132 REFUNDS At On Mark's option we will replace, repair or credit for the item. Return shipping is the customers responsibility, On Mark will pay shipping to customer where it is our fault on replacement items. Returned items for other reasons may be subject to a 15% restocking fee plus reimbursement to OMI for any free shipping. Items to be returned held longer than 15 days by customer are subject to a 15% restocking charge and return may be refused. Credits may be applied as a store credit or refund at OMI's option. Restocking Fee will be charged for any item(s) without original package, abused, altered, or damaged by accident. If the order is not found to be defective, we will only refund 80% of your original payment. Please keep your accessories and all packing materials in new condition in order to return. We will not accept returns with missing accessories or packaging. Buyer is responsible for all return shipping costs.
Shipping Preparation for Product Returns
Customer satisfaction is our top priority. Every transaction should result in a pleasant, convenient, and successful shopping experience. If you are dissatisfied, we are happy to offer a full refund or exchange on the return of any merchandise within 10 days of the delivery date excluding shipping, insurance, or auction fees where applicable. To streamline the return process, we ask that you please note the following: Guidelines for Good Packaging You can help make sure that your package arrives safely and on time with these good packaging guidelines and procedures developed from UPS research.
Use a rigid box with flaps intact
Remove any labels, hazardous materials indicators, and other shipment markings from the box
Wrap all items separately
Use adequate cushioning material Use strong tape designed for shipping Do not use string or paper over-wrap
Use a single address label that has clear, complete delivery and return information Place a duplicate address label inside the package
Contact us at:
E-mail to email@example.com. 918-445-4471
CUSTOM MODELS: Deposits for models built by OMI's Model department are non-refundable